Terms of Use

1. GENERAL

1.1. These terms of use regulate the legal relationship arising between AS Baltika, registry code 16008469, Jalgpalli st 1, Tallinn (Merchant) and the person who made the purchase (Customer) in the purchase-sale of the Ivo Nikkolo products in the sales environment (e-store).
1.2. In addition to these conditions the legal relationships arising from the distribution of products via the e-store are regulated by the laws of the Republic of Estonia.
1.3. The Merchant may change the terms of use of the e-store and the prices of products and services. Changes will be announced in the e-store environment and the changes will take effect upon the publication. Transactions are subject to conditions and prices applicable at the time of the transaction.
1.4. The selection of products, prices and discounts may differ from the product selection, prices and discounts of the Merchant’s retail product selection.

2. PRICE

2.1. The prices of the products are provided on the products’ sheet and the prices include the 22% value added tax in force in Estonia.
2.2. The delivery fee in accordance with the delivery method chosen by the Customer in the course of formalizing the order is added to the price of the products. The manner of delivery will be chosen and the delivery charge calculated in the shopping basket.
2.3. In case of the existence of a discount code the discount of the product will be calculated after entering the discount code in the shopping basket.
2.4. E-store has the right to withdraw from the order and require the products to be returned in case the price is marked down incorrectly and significantly below the market price because of a mistake.

3. COMPLETING THE ORDER

3.1. The Customer will add the product to the basket after choosing the product and, where necessary, the size on the product page by clicking the “Add to basket” button.
3.2. The Customer can change quantities in the shopping cart and remove items from the shopping cart until you pay for the product. The Merchant informs the Customer of his or her unconfirmed order.
3.3. To complete the order, the Customer must enter the necessary data in the shopping cart, select the payment method and click on the “Go to Checkout” button.
3.4. The order is deemed finalized after pressing the “Go to Checkout” button and receiving the payment.
3.5. The Merchant will send a notification for the confirmation of the order to the Customer’s email address.
3.6. In case the Product ordered by the Customer is not available, defected or erroneously displayed in the e-store, the Merchant will cancel the order. An order may be cancelled in part as well as in whole. The Customer will be informed of a cancelled order immediately. In case of a partial cancellation the Merchant may ask for the Customer’s wishes for handling the rest of the order – whether to dispatch or cancel as well.

4. PAYMENT

4.1. The Customer will pay for the purchases made in the e-store 100% in advance.
4.2. For orders, you can pay by credit card (Visa, MasterCard), Estonian bank links, Latvian bank links, Lithuanian bank links, Finnish bank links, Apple Pay, Google Pay and PayPal. Customers residing in Estonia, Latvia and Lithuania can use pay-later solutions via ESTO AS, ESTO LV AS, ESTO UAB – ESTO 3, ESTO Pay Later and ESTO in installments.
4.3. Payment takes place in a secure environment outside the e-store – when paying with a bank link in the secure environment of the respective bank, when paying by credit card in the secure environment of Montonio Finance OÜ and in case of PayPal payments in the PayPal secure environment respectively. The Merchant does not have access to the Customer’s bank and credit card details.
4.4. After placing the order and making the payment the Customer will be sent a confirmation via email. When order has been dispatched from the warehouse, Customer will receive the order invoice via e-mail. For a dispatch outside the European Union a customs declaration is also added (UPU form CN22).

5. DELIVERY OF THE PRODUCTS TO THE CUSTOMER

5.1. The e-store delivers products to all the European Union Member States and to selected countries internationally.
5.2. Products will be delivered to the Customer by Registered Maxi Letter Business Letter and Omniva Parcel to the automated parcel terminal provided by Omniva (AS Eesti Post) and Services provided by Itella SmartPOST OÜ, as well as the DPD pickup point and the DPD courier. Shipments can be tracked at Omniva (formerly Estonian Post) and in the international monitoring environment of the UPU at www.track-trace.com/post. Itella SmartPOST tracking environment at new.smartpost.ee/shipping-otsing. DPD Eesti AS shipments can be tracked in the DPD tracking environment: https://www.dpd.com/ee_eraklient. In addition, Click&Collect is one option for delivering products to selected Baltika stores.
5.3. The Customer will pay for the costs arising from the delivery of the Products. Delivery costs depend on the destination.
5.4. The Merchant will complete the orders, incl. handover to the post office for dispatch within three working days from the confirmation of the order at the latest. The arrival of the product to the Customer depends on the postal service.

6. RIGHT OF WITHDRAWAL AND RETURNS

6.1. The Customer has the right to withdraw from an undisclosed transaction within 14 calendar days (registered Customers have a right to withdraw from a transaction within 30 days) from receiving the product by submitting to the Merchant the withdrawal application form which can be downloaded, in writing (by post or digitally signed) or in a format allowing for written reproduction (email).
6.2. The Merchant will confirm receipt of the withdrawal application with a notice sent to the Customer.
6.3. The Customer is obliged to return the product within 14 calendar days from the date of submission of the application for withdrawal. The period of withdrawal shall be calculated from the day the Customer or a third party named by him or her, who is not the carrier of the goods, has received the possession of the product. If the order consists of more than one shipment, the deadline for withdrawal is calculated from the date of arrival of the last parcel to the Customer.
6.4. The registered users of Ivo Nikkolo can return the parcel ordered to Itella SmartPOST or Omniva automated parcel terminal free of charge within 14 days using the doorcode or return code contained in the original SMS. If the automated parcel terminal issues an address card upon return, paste it precisely onto the old address card. The parcel ordered to Click&Collect can also be returned free of charge, by returning the parcel to the same store from which it was delivered.
6.5. On withdrawal from the transaction the Merchant will return to the Customer the sums paid by him, incl. delivering the product to the Customer, by transferring the returnable sum into the Customer’s bank account within 14 days from the withdrawal application reaching the Merchant at the latest. The Merchant has the right to delay returning the paid sums until the Customer has returned the product or submitted proof of handing over the product to the post office for return. On using the right of withdrawal the Customer will carry all expenses directly related to the returning of the product.
6.6. For hygiene reasons, the right of withdrawal does not apply to the underwear and sunbathing clothes taken out of the package.

7. SUBMITTING A COMPLAINT

7.1. The Merchant is responsible for the nonconformity to requirements and defects of the products for 2 years from the receipt of the products by the Customer. Thereat, within the first six months after delivery to the buyer, it is presumed that the deficiency was present upon delivery. The e-store is responsible for refuting this presumption.
7.2. On discovering the nonconformity to requirements of the product or defects of the product the Customer undertakes to notify the Merchant immediately but no later than within 2 months from becoming aware of the nonconformity by sending the respective information to the email address info@ivonikkolo.com or in writing to the address of AS Baltika at Jalgpalli 1, 11312 Tallinn.
7.3. In case of a nonconforming or defective product the Customer has the right to claim the performance of obligations from the Merchant, withdraw from the contract or to cancel the contract and claim compensation for damages, reduction of price, in case of delaying the fulfilment of financial obligations claim a fine.
7.4. In case of nonconformity of the product to requirements or defects the Customer has the right to first demand the free mending of the product or replacement with a product conforming to the requirements and without defects or to return the product at the Merchant’s expense.
The Customer has the right to demand the reduction of the purchase price of the product or the termination of the contract and the recovery of the sums paid for the product if:
• The Merchant is not able to mend or replace the product or
• Mending or replacing the product fails or
• The Merchant has not rectified the defect of the product within a reasonable time or
• The Customer is caused unjustifiable inconveniences.
7.5. In case of returning a nonconforming product the Customer will be compensated for the sums paid for the product together with transport costs to the bank account specified by the Customer within 14 days at the latest. The Merchant has the right to delay returning the sums paid until the Customer has returned the product in his possession or submitted evidence of handing over the product to the post office for returning.
7.6. The undertaking shall, during the first six months of the transfer of the item to the purchaser, cover the costs to the buyer related to repairing or replacement of the item, in particular transport, mail, work, travel and material costs. In the next 1.5 years, the corresponding costs will be borne by the undertaking only if the claim is justified. The undertaking does not reimburse the costs incurred by the Customer in the event of non-compliance or deficiencies in the product and is not liable for them, if:
7.6.1. The Product has deteriorated/been damaged due to the fault of the Customer;
7.6.2. Defects have been caused by the use for a non-intended purpose, incl. as a result of not following the care instructions;
7.6.3. The Product has changed due to normal wear of ordinary use.
7.6.4. There is no copy of the document certifying the purchase.
7.7. In case disputes have arisen between the Customer and Merchant on the defects of the product, the Customer has the right to turn to the Merchant with a complaint, by specifying in a complaint submitted in writing or in a form allowing for written reproduction (e-mail) his name and contact details, the date of submitting the complaint, the defect existing in the product and the solution requested by him. The Merchant will respond to the Customer’s complaint in writing or form allowing for written reproduction (email) within 15 days.
7.8. In case the Customer and Merchant do not reach an agreement regarding the dispute, the Customer has the right to turn to the consumer complaints committee at the Estonian Consumer Protection Board (www.komisjon.ee) for out-of-court settlement of the dispute and use the European Union Online Dispute Resolution procedure at http://ec.europa.eu/odr. Reviewing of a complaint in the consumer complaints committee is free of charge for the parties. Dispute settlement at the Estonian Consumer Protection Board is guided by the legislation of the Republic of Estonia.
7.9. On not agreeing with the decision of the commission the parties have the right to turn to the local county court of the Merchant.

8. PRIVACY POLICY

8.1. The controller of personal data is AS Baltika (Jalgpalli 1, Tallinn, registry code 16008469). The appointed data protection specialist is Kaupo Lõhmus, email dpo@baltikagroup.com.
8.2. The processing of personal data is subject to the legislation of Estonia and the European Union.
8.3. The controller collects the following personal information: name, gender, birthday, phone number, e-mail and purchase history.
8.4. Among others, personal data is collected and processed for the following purposes: to make purchase analyses, to sell goods and provide services, to serve the Customer loyalty program. The controller has the right to query, analyze, sort, and take samples of personal data in the database.
8.5. The controller does not disclose the information received by him to third parties. Baltika’s services, incl. digital services, are not directed towards children under 13.
8.6. By joining the Loyal Customer program, the Customer gives consent to the processing of his/her personal data. Personal data transmitted to the controller is protected and treated as confidential information, including information stored on the Customer and his/her orders stored in the e-store order environment.
8.7. The data communication between the Customer and the banks and the card payment center is encrypted, which ensures the security of the Customer’s personal data and bank details. The data controller does not have access to Customer confidential bank and payment card requisitions.
8.8. The data controller will implement all measures, including information technology and organizational measures, for the protection of the personal data collected. Access to data editing and processing is restricted to authorized persons.
8.9. AS Baltika may authorize other legal entities (authorized processors) to process personal data, provided that an agreement has been entered with such a processor under which the processor is required to keep the personal data processed as confidential and to ensure the protection of personal data in accordance with the requirements provided by law. Such authorized processors are cash register software service providers, software development partners, logistics service providers and marketing service providers. The authorized processors are also companies belonging to the same consolidation group with AS Baltika and their employees who process personal data for the performance of their duties.
8.10. The updated list of authorized processors will be made available to the Customer by AS Baltika on the basis of a Customer’s request submitted in writing to Baltika AS at Jalgpalli street 1, 11312 Tallinn or to the e-mail address info@ivonikkolo.com.
8.11. The Customer has the right to get information and check his/her personal data, request access to the personal data, request corrections to the personal data, request limiting the personal data, request the deletion of personal data, request the transfer of personal data, rights relating to the automated processing of data, right to an evaluation by a supervisory authority. The Customer also has a right to renege on his/her permission to process personal data. To get information and to check his/her personal data, the Customer should send a written application to info@ivonikkolo.com.
8.12. The controller of personal data may send newsletters to the Customer, including satisfaction surveys and offers to the Customer’s e-mail address or via SMS only if the Customer has given prior consent at the time of joining the Customer program or in their e-store account preferences.
8.13. The Customer can at any time cancel the offers and newsletters sent by logging in to their account at www.ivonikkolo.com, by emailing it to info@ivonikkolo.com at or by following the instructions in the email.
8.14. The Customer can at any time check his/her personal information and partially modify it by logging in to the www.ivonikkolo.com self-service environment or by sending an email to info@ivonikkolo.com. In order to delete personal information collected, the Customer shall submit a written request to info@ivonikkolo.com.
8.15. The data subject has the right to file a complaint with AS Baltika, AS Baltika’s Data Protection Officer, the Data Protection Inspectorate, or a court if the data subject believes that their rights have been violated in the processing of personal data. The contact details of the Data Protection Inspectorate (AKI) can be found on AKI’s website at: http://www.aki.ee/et/inspektsioon/kontaktid-nouandetelefon.
8.16. The data controller changes and/or deletes the Customer data after the Customer has been identified.
8.17. In the event of personal data being processed for a new purpose, different from the purpose for which the data was initially collected, or if collection of the data is not based on the subject’s consent, Baltika AS will carefully consider the permissibility of such processing. In order to determine whether processing of personal data for a new purpose is compliant with the purpose for which the personal data was initially collected, Baltika AS will, among other things, consider:
(1) Connections between the purposes for which the personal data was collected and the purposes of the intended further processing;
(2) The context of collection of the personal data, primarily the connection between the data subject and Baltika AS;
(3) The type of the personal data;
(4) The potential consequences of the intended further processing for the data subjects;
(5) Existence of relevant security measures.
8.18. Baltika AS may make unilateral amendments to the terms and conditions of the privacy policy pursuant to the law. Any amendments will be communicated by Baltika AS to the data subjects on the website of Baltika AS or in another manner.
8.19. AS Baltika and other members of its consolidation group use cookies on their websites incl. those by Google Analytics and Hotjar by informing Customers of this practice and asking for the Customers’ permission.

LOYALTY PROGRAM IN CIRCLE TERMS AND CONDITIONS

The Loyalty Program IN Circle is a program for loyal Customers implemented in the stores of Baltika AS, OÜ Baltman, SIA Baltika Latvija, and Baltika Lietuva UAB (hereinafter collectively referred to as the Merchant) starting from December 4, 2024.

1. CONDITIONS FOR JOINING THE LOYALTY PROGRAM

1.1. To join the loyalty program (hereinafter also referred to as the program), a Customer account must be registered in e-store at www.ivonikkolo.com. Additional information about the program is also available in all Merchant stores.
1.2. The Customer’s email address is used for registering and identifying the Customer account.
1.3. The Customer account encompasses all purchases made in Ivo Nikkolo stores and the e-store.
1.4. By registering a Customer account, the Customer confirms their consent to the processing of their personal data (including the personal data provided by them and data regarding purchases made as part of the loyalty program) by the Merchant for the purposes specified in these terms and conditions.
1.5. Since a significant portion of the benefits of the loyalty program is marketing-related (e.g., personalized discount codes, shopping events, etc.), a registered Customer can only receive information about these program benefits via email by consenting to the processing of their data for marketing purposes. Customers who do not wish to give such consent can independently monitor their purchases, status, and applicable discount codes via their online Customer account but should be aware that they may not receive information about all discount offers.
1.6. Only natural persons can join the loyalty program. Legal entities are not eligible to join the program.

2. CUSTOMER STATUS AND DISCOUNTS

2.1. The structure of the IN Circle loyalty program and the offering of benefits are based on the total amount spent by the Customer within a year, calculated from the first purchase after registering a Customer account (excluding Customers who joined before December 4, 2024).
2.2. The total amount of the Customer’s purchases is calculated, taking into account both purchases and returns made in the e-store and Ivo Nikkolo physical stores.
2.3. Customers who create a new Customer account in the e-store from December 4, 2024, and who made purchases in Ivo Nikkolo stores between January 2, 2024, and December 3, 2024, can include these purchases in their loyalty program total if the purchases were registered in the Merchant’s system under the same email address as the one used for the online Customer account. Purchases made anonymously in Ivo Nikkolo stores or the e-store cannot be linked to a Customer account.
2.4. A Customer who creates an account after the date specified in clause 2.1 and has no previous purchases to consider in their total will join as a community member and receive a 15% discount on full-priced products for their first purchase within the first week of joining. Additionally, community members are eligible for a 15% birthday discount on one shopping cart during their birthday, seven days before, and 22 days after their birthday, as well as IN Circle Member Day discounts.
2.5. A Customer who makes their first purchase after joining as a community member attains the bronze tier status and gains access to IN Circle partner offers, in addition to the discounts specified in clause 2.4. Partner offers may be provided based on availability and seasonal changes, with information shared via email.
2.6. A Customer who spends a total of €900 within a year of creating an account, attains silver tier status. Silver members receive a 15% discount on full-priced products for their first purchase within the first week of reaching silver tier, in addition to all the benefits of a community member and bronze member. They may also receive free shipping on online orders and invitations to events.
2.7. A Customer who spends a total of €1500 within a year of creating an account, attains gold tier status. Gold members receive an automatic 10% discount on full-priced products for a year, a birthday discount of 35% on one shopping cart during their birthday, seven days before, and 22 days after their birthday, as well as all benefits of the previous program levels. Additional benefits may include free shipping on online orders and event invitations.
2.8. Silver and gold tiers are assigned within 24 hours of reaching the required purchase total. In the case of a return that reduces the total below the required threshold, the upgraded status will be revoked, and the Customer will revert to their previous status.
2.9. Customer status is reviewed 12 months after it is granted. If a gold member’s total purchases remain at or exceed €1500 after 12 months, their total will be reset to zero, and their gold status will be extended for another 12 months. If the total is below €1500, the amount is reset, and the Customer is assigned community member status.
2.10. Until December 1, 2025, the following rule applies to silver members: if a silver member’s total purchases amount to €900 or more after 12 months, their total will not be reset, and their silver status will be extended for another 12 months.
2.11. All Customers can monitor their online and in-store purchases, current purchase totals, and applicable personal discount codes by logging into their Customer account on the Ivo Nikkolo e-store. Silver and gold members can also see the expiration date of their status. Additionally, all Customers can manage their preferred delivery address, payment methods, password, and account details.
2.12. If a Customer has both a birthday discount code and other discount codes, and they make a purchase in the e-store or a physical store, the discount code with the shortest validity is applied first. The birthday discount will then become active the following day, allowing the Customer to use both codes if desired.
2.13. If a Customer has multiple active discounts, they can use them separately, as only one discount can be used per one shopping cart at a time.
2.14. Discount codes for full-priced products do not apply to shopping carts without full-priced items. Such codes can be used for subsequent purchases, provided the purchase falls within the code’s validity period.
2.15. To use discounts in the e-store, the Customer must enter their personal discount code in the “Use Coupon” field before clicking “Proceed to Payment.”
2.16. Other discounts and offers may also be offered to Customers as part of the loyalty program.

3. OTHER CONDITIONS

3.1. The Merchant reserves the right to modify the loyalty program, providing a minimum of five days’ notice to loyalty program members. If the account user does not wish to continue under the modified terms, they may request account closure by emailing info@ivonikkolo.com.
3.2. The terms of the loyalty program and other related information are available at www.ivonikkolo.com.
3.3. To terminate the use of the loyalty program account, the account user must submit a request via email to info@ivonikkolo.com. Upon processing the request and reasonably verifying the Customer’s identity, the Customer account will be blocked.
3.4. Customers are required to promptly update any changes to their account details, including name and contact information, by modifying their data in their e-store account at www.ivonikkolo.com.
3.5. All stores reserve the right to refuse unjustified returns if the Customer’s return frequency exceeds four returns within six consecutive months. This does not apply to defective products or cases governed by statutory regulations.
3.6. All returned products must be unused, in their original packaging, and must have all tags and labels intact as when purchased.