Returns

Before sending us your return, you need to make in e-store under “My account” return request for your order or item. Until you have not made the return request, we can’t accept returned products nor refund money.

You can return your items within 14 days from receiving the order. Registered users can return items in 30 days.

Returns must be unused and not damaged, labels must be intact.

We offer free returns in 14 days if you order to Omniva or Itella Smartpost parchel machines. Click&Collect returns are free when returned to the same store where delivered.

RETURN PROCESS
When you ordered as a registered users go to “My account” and select “Orders”. Select the order which you would like to return. Make refund requests to single items or whole order. Later you can see your returns under “My Refund Requests”.

When you didn’t sign in when making the order, go to “My account” and select “Register an account”. Register an account with the e-mail which you used to make an order which you would like to return. Then go to “My account” and select “Orders”. Select the order which you would like to return. Make refund requests to single items or whole order. Later you can see your returns under “My Refund Requests”.

SHIPPING THE RETURN
Information on how to ship your return package to us, you can see under “Orders” when selecting the order which you would like to return. Please use ideally the same packaging that the goods were received in. The return sticker which you receive with your order, must be stuck outside the box.

REFUNDS
We will refund the payment for the items no later than within 14 days after receiving your returned items. Baltika AS has the right to withhold the refund until you have returned the item or presented a proof that you have given the returned item over to a post office. We will make the refund to the same account from where the payment was received.

DEFECTIVE ITEM RETURN
Please inform us if an item is defective, but no later than within 2 months from the moment of becoming aware of a defect by e-mail to info@ivonikkolo.com or in writing to the address of AS Baltika at Valukoja 10, 11415 Tallinn, Estonia. Please include in your claim your contact details, the date of purchase, a description of the defect of the item and the content of your claim. Read more on the submission of a complaint from the terms of use.

WHERE TO SEND YOUR RETURN WHEN 14 DAYS FROM RECEIVING YOUR ORDER HAS PASSED?
Logistika Pluss
Punane 73
13619 Tallinn
Estonia

Exchanges are not possible.